Pool Builders in Mackay

We chose Doug Allen pools because we wanted a quality outcome. No one else really wanted to take on our project and some said fitting a 7.5x3.5m pool beside our house on our 400sq. metre plot was simply impossible. We were based in Brisbane while our pool was constructed in Mackay and needed a close working relationship between our pool builder, house builder and the fencing company too.

We were quickly put in touch with Trina Allen who displayed a terrific passion for the project through both design and implementation taking care to not only to ensure a sound design and engineering and took us to other pools until we were sure we had the aesthetics right. All our questions were responded to within 24hrs through the entire build and there were many.

Trina goes the extra 100 plus % to support customers...taking photos as the construction occurred and relaying us the information as it happened...as well as keeping close tabs on pool timeframes regarding house and fence construction. We came in on time to schedule. After we moved in, Trina's after sales performance has been exceptional... giving ongoing support and advice on both pool maintenance, water quality, suppliers of local products and sorting any warranty issues without any additional cost.

Trina has a real passion for the customers and her product and ensuring a successful outcome...all our expectations have been met... we could not be happier and love our pool.

- Rob and Melea S

Doug Allen Pools constructed our pool in 2022.  The process went smoothly, and they made the whole process as stress free as possible for us.  Trina was always contactable, responded quickly and always amenable to any changes we made, and we did give her some challenges.  It has been over six months now and Trina is still dropping in monthly to help us with the pool maintenance till we’re able to manage it ourselves, which we appreciate.   We are extremely happy with the end result and would highly recommend Trina, Brendan and the team to anyone considering installing a pool!  

- Rhonda and Arthur D

We built our custom concrete pool recently with Doug Allen Pool. This is the 4th pool we have built and being an interior designer I’m very particular with who I use plus then recommend to my clients. 

What we wanted was not an easy job as we wanted to position the pool within the gardens, so it was delicate work indeed. 

From the moment we met Trina & Brendan on site we could tell we were dealing with not only professionals but genuinely transparent operators. 

Throughout the whole process we had Brendan on site who listened to any queries we had, and he showed us great respect ensuring we were happy at all times with everything at all stages. Nothing was a problem with his can-do attitude & happy disposition.  He was also very particular in his workmanship and communicated well with the team. 

The whole experience has been the best experience to date with any pool builder in all areas. The ongoing training & support with the Naked Pool System has been invaluable & educational plus we love the benefits of it.  

We highly recommend Doug Allen Pools Mackay and welcome any prospective clients to our home so they can see the level of workmanship firsthand. 

- Timothy & Tracey S

I am extremely happy with the pool installation.  It was a tricky install next to the house and rendered fence, and was in a very closed space.

Brendan was excellent to deal with and explained things and addressed issues as they arose with full communication.  I was impressed with the constant communication about timelines as well as additions that could be made during the install such as a spa which we included.    Any issues were always picked up in advance, for example, it was noticed that the rendered fence and house were slightly out of alignment which would make tiling evenly impossible, it was recommended to put a small garden next to the retaining wall which would eliminate this issue, which it did.  Brendan also ensured all safety standards were adhered to during the build as well as the final safety sign off (including fencing and security screens), which occurred on the first final inspection.

I would highly recommend Doug Allen pools as well as the installation of a concrete pool with benefits that include building a pool that is tailor made to fit specific areas.

- Paul A

After waiting 20 years our pool is finally in and looking amazing.

The process was easy with both Trina and Brendan there every step of the way. Having an already retained elevated site, we were unsure with a differing of option on the shape of our pool.

Brendan was able to see and assure us of the end result and he definitely got it right. His shaping and tiling work surrounding our pool is excellent.

Highly recommend Trina and Doug Allen Pools.

- Julie T

We bought a house with a very worn out run down concrete pool. You should see it now. We couldn’t be happier. This is our 3rd summer swimming in our fabulous pool.

We were given great advise and different solutions to fix it to our budget. Even help with the colours and different quality of pavers.

My husband is a very particular tradesman and he was impressed with the quality of work.

You couldn’t meet a finer person than Trina and her workers. Thanks Brendon

- Debra M